Refund Policy

Returns
If you would like to return your Consumer UV Guide™ purchase, you may return your device within 30 days of order date. The product must be UNOPENED WITH SHRINK WRAP INTACT. IF THE PRODUCT HAS BEEN OPENED, NO REFUNDS WILL BE ISSUED. 

In addition, Consumer UV Guide™ is covered by a 1 Year Warranty.

*Only purchases made directly from www.consumeruvcguide.com qualify for refunds and warranty. For all other Consumer UV Guide™ orders, please contact your authorized reseller for merchant guarantees.

  1. Email support@consumeruvcguide.com with your order number and a photograph of your unopened item to receive your return authorization. In all cases, the buyer is responsible for return shipping and must ship back the item using a carrier of their choice via registered mail.

  2. We do not accept any returns after 30 days from ship date.

  3. If you believe your package was damaged in shipping, we require that you contact us within 3 days of delivery and we will work with you to quickly resolve the issue.

  4. All returns will incur a 20% restocking fee


Exchanges (if applicable)
We only replace items if they are defective or damaged from the manufacturer or during transit. If you need to exchange the product, send us an email at support@consumeruvcguide.com